100% Satisfaction Guarantee

At StoreLocators.com, your success is our priority. We provide a fully digital, month-to-month software-as-a-service (SaaS) platform designed to help brands deploy store locator tools on their websites with ease. This policy outlines our commitment to customer satisfaction, including refund eligibility, access terms, returns, and cancellation.

1. Our Satisfaction Guarantee & Refund Policy

We proudly offer a 100% Satisfaction Guarantee.

If you are not satisfied with your experience using StoreLocators, we will refund your most recent monthly payment—no hassle.

  • Refund requests must be made within 30 days of your latest charge.
  • Refunds apply only to the most recent billing cycle.
  • Refunds are processed within 5–10 business days of approval.

To request a refund, email support@storelocators.com with your account email and a brief description of your issue. We value your feedback and use it to continuously improve.

2. Digital Service Access Policy

StoreLocators is a completely digital product.

  • Access Method: Service is provided via secure login at www.storelocators.com or through our Shopify app.
  • Activation Time: Account access is typically granted immediately upon signup and payment. In some cases, setup may take up to 24 hours.
  • Geographic Availability: Our platform is available globally, provided local internet access and legal compliance are met.

3. Cancellation Policy

StoreLocators.com operates on a simple month-to-month model. You are free to cancel anytime, with no commitment or cancellation fees.

  • You retain access until the end of the current billing period.
  • To cancel, log in to your account, navigate to Account Settings > Billing, and select Cancel Subscription.
  • For help or confirmation, contact support@storelocators.com.

4. Contact Us

If you have any questions about these terms, our policies, or anything else, please contact us at support@storelocators.com.

Our mailing address is 7 Bayview Station Rd, Ottawa, ON K1Y 2C5, Canada.